Data Memory Systems, Inc. Defective Returns
Data Memory Systems offers a lifetime advance replacement guarantee on all memory products. Hassle free and no charge to you.
DMS warrants memory against manufacturing defects for the lifetime of the original owner. Memory modules will be repaired or replaced with no freight cost to the consumer unless otherwise directed.
The warranty is void and does not apply if the memory module has been modified, abused or subjected to static or electrical surges. DMS will not reimburse consumers for installation charges if a memory module is found defective or incompatible or for damage of equipment, program loss or costs associated with data recovery.
Memory installation should be performed by an authorized technician.
RMA (Return Material Authorization):
Before defective items can be returned for replacement an RMA # must be obtained. Products returned to DMS without an RMA# may be refused by DMS and the package will be returned to you at your expense.
To obtain an RMA# please call our technical support department at 800-662-7466 between the hours of 9:30 a.m. and 5:00 p.m. eastern standard time Monday thru Friday.
Once you have obtained your RMA# please observe the following instructions:
1.Enclosed with your replacement, there will be two copies of the RMA invoice. Put one of the copies in the box coming back to DMS.
You may use the packaging from the replacement to return the questionable product.
2.Write the RMA# on the outside of the box and securely tape the box sealing all of the edges.
3.You will also receive a UPS ARS (Authorized Return Shipment) label in the box (where applicable). Place the label on the outside of the box and keep receipt for your records.
4. Take the box to the nearest UPS drop off center. If you have regular UPS pick up and delivery at your place of business, give package to any UPS driver. Make sure the UPS driver scans the package. The package will be sent back to us at our expense.
For all international RMA'S you must contact us for an RMA# .
603-898-7750 Fax. 603-898-6585 E-Mail email@example.com
Items must be returned to DMS before replacements are sent out. Customer must pay the freight to DMS. DMS will pay for the return freight.
ALL OTHER PRODUCT GUARANTEE
DMS provides a 30-day guarantee for all or our products. You may obtain an RMA # the same way as listed above. After 30 days from the date of purchase, products must be returned to the manufacturer under the terms of their warranty. Please see manufacturers' site for warranty details. Exceptions are batteries and flash products. Please contact DMS for such products.
RETURN FOR CREDIT
Items being returned for credit must be sent back within 30 days from date of purchase.
To return items make a copy of the original invoice and write on the invoice copy " returning for credit. " State on the invoice how you would like the credit applied (i.e.: credit back credit card, hold credit in your account, apply to open account, etc.) we will not refund the original freight charge or the freight charge for the return. Please return items with a shipper offering a tracking method.
ALL PRODUCTS RETURNED TO DMS WITH NO ORIGINAL PACKAGING, DAMAGED ORIGINAL PACKAGING, MISSING PACKAGE CONTENTS (i.e. software, instructions, cables, brackets, etc.) WILL BE SUBJECT TO A 20% RE STOCKING FEE OR A $35.00 RE PACKAGING FEE